Weave Support

Level of Support

Cohga provides email, internet, and phone support for Weave during normal business hours Monday to Friday (AEST). If you have a mission critical system and require 24 hour support, 7 days per week, please contact Cohga to discuss the options that are available. 

How to Get Support

Cohga has an on-line support system available at support.cohga.com. Weave users whose organisations are under a current maintenance agreement are provided a login account to the on-line support system. This is the preferred method of getting support for Weave, however you can also lodge support requests by email to support@cohga.com.

The on-line support system allows you to view and monitor the status of all your support tickets. Depending on your organisation's set-up, you may be able to see all tickets associated with your organisation, or only those support tickets that you have submitted. This set-up is determined by your Weave System Administrator. 

When you submit a support request, the Cohga on-line support system will send you an email notification with the new ticket number. This notification usually occurs within thirty minutes of your request lodgement. The support tracking system issues a notification to the Weave Support Team and one of the team is assigned responsibility for acting on the support request. The Support Team usually responds to tickets within two hours during normal business hours on Monday to Friday (AEST). 

Support requests may be lodged at any time however under the current support level, action by the Cohga support staff is limited to normal business hours Monday to Friday. If your requirements differ to this then please contact Cohga.

Feedback

Any feedback on Weave should be emailed to support@cohga.com or recorded in the on-line support system of type "Feedback".